Refund Policy

At Cybrohosting Web Solutions, we aim to provide our customers with the highest level of satisfaction. However, we understand that there might be instances where you may require a refund. Below is our standard refund policy:

1. Money-Back Guarantee (Hosting Services)

We offer a 30-day money-back guarantee on our shared hosting and VPS hosting services. If you are not satisfied with our services within the first 30 days of usage, you are entitled to request a full refund.

Exclusions: The money-back guarantee does not apply to domain registration, domain transfers, or any additional services, such as SSL certificates, that are non-refundable.

2. Domain Registrations and Transfers

Domain name registrations, renewals, and transfers are non-refundable. Once a domain has been registered or renewed, it cannot be canceled and the registration fees will not be refunded.

3. Cancellation Policy

Customers can request cancellations of their services at any time. To cancel a service, please submit a cancellation request through your client area. Cancellations requested after the 30-day money-back guarantee period will not be eligible for a refund.

4. VPS Hosting Refund Policy

If you are not satisfied with our VPS hosting services, you may request a refund within 30 days of your purchase. After 30 days, no refunds will be granted.

Refunds are only provided for the first purchase of a VPS service. Subsequent orders or renewals are not eligible for refunds.

5. Overcharges or Billing Errors

If you believe that you have been overcharged or there is an error with your billing, please contact our billing department within 30 days of the invoice date. We will investigate the issue and, if appropriate, apply a refund or credit to your account.

6. Refund Process

Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed. If you paid via credit card or PayPal, the refund will be returned to your card or PayPal account.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact our support team:

Company Name: Cybrohosting Web Solutions
Email: info@cybrohosting.com
Phone: +91 9778456727
Address: 443, Pallikkunnil Veedu, Daivappura PO, Peringammala, Kerala, India, 695563.